What do I do if I read the message: hardware error?

If you get this message, check the connected external devices, such as webcam, microphone and / or bluetooth headphones, if necessary disconnect and reconnect; if the problem persists, open the settings and manually select another device. If you do not have external connected devices available, open the settings and manually select the source for the … Read more

How do I disable my video?

Once joined the call, to disable the video just click on the icon of the camera at the bottom of the screen. This icon (icon) shows the camera deactivated. To reactivate the video simply click on the icon again.

How do I change the microphone and the webcam?

Through Web First, make sure you have connected to your computer the device (ie. headphones) you want to use. Once joined the call, to change the settings of the microphone and the webcam you have to: First, make sure you have connected to your computer the device (i.e. headphones) you want to use. Once joined … Read more

How do I unlock the microphone and camera on the app?

Through iOS To use microphone and camera on the app: Open your phone settings Click on the reference app you are using Open your phone settings Click on the reference app you are using Click on “microphone and camera” Give consent Through Android To use microphone and camera on the app: Open your phone settings … Read more

How do I unlock my microphone and camera on mobile or tablet?

Through Chrome To unlock microphone and camera: Click on the lock you find in the browser search bar at the top left of the screen Click on “Site Settings” at the bottom right of the pop-up menu Click on “Access to camera” Select “Allow” Do the same by clicking on “Access to the microphone”. Through … Read more

How do I unlock my microphone and camera on the web?

Through Google Chrome and Microsoft Edge To unlock microphone and camera: Click on the lock you find in the browser search bar at the top left of the screen Click on the lock you find in the browser search bar at the top left of the screen Click on the arrow on the side … Read more